In the approach of “rapport-based communication”, the concept of rapport is defined through the work of Robert Rosenthal, Linda Tickle-Degnan and Daniel Goleman. Rapport exists only between people; we recognise it whenever a connection feels pleasant, engaged and smooth (Goleman, 2006).

The purpose of the 3C’s is to provide practitioners with a clear practice for creating rapport that is based on Rosenthal’s three ingredients. By knowing the three ingredients and the 3C’s we can intentionally work for better rapport and offer more experiences of connection, communication and empathy to people who are at risk of social isolation.