In September 2025 I supported staff at Mossbrook School to implement the 3C’s of rapport-based communication during a two week “Rapport-Based Communication” focus time. The impact of this intervention upon both practitioners and young people was assessed using questionnaires at the start and end of the two week period. 53 members of staff completed questionnaires and their insights are revealed in this series of posts:

Environmental Factors

“Moving to quieter spaces or outdoors often unlocked engagement that didn't happen in busy classrooms. Removing stressors revealed different capacities in children.”

Rapport-based communication can be practiced in any environment and I encourage practitioners to use the 3C’s in the classroom. Responding to offers in a busy classroom is often a good way to find brief incidental moments of rapport. For some young people it can be hard to self regulate in a busy classroom which can be very stimulating. Moving to other environments can facilitate rapport because an alternative environment may be:

calmer and quieter
more contained
more spacious
include objects, toys or structures enjoyed by the young person

If used regularly for positive interaction, the space can become familiar and moving to the space can operate as an object of reference, signalling to the young person what is going to happen next.

Rapport-based communication can support you to find more connection and relationship with people with additional and complex needs. Contact Matt to find out more.