In September 2025 I supported staff at Mossbrook School to implement the 3C’s of rapport-based communication during a two week “Rapport-Based Communication” focus time. The impact of this intervention upon both practitioners and young people was assessed using questionnaires at the start and end of the two week period. 53 members of staff completed questionnaires and their insights are revealed in this series of posts:

Child-led engagement

“Following the child's interests completely, accepting their offers without redirecting, and letting child control all aspects (duration, proximity, activity) created strongest connections.”

Allowing the young person to lead the interaction meets the person’s need for autonomy, one of the three fundamental psychological needs shared by all human beings. When a person’s need for autonomy is met, they are more likely to feel more intrinsic motivation to engage with the person who supports them. By letting the person control the duration, proximity and activity, the interaction is likely to feel less demanding and more enjoyable, increasing the likelihood of the person turning toward the practitioner rather than turning away.

Rapport-based communication can support you to find more connection and relationship with people with additional and complex needs. Contact Matt to find out more.